DELIVERY

How long does delivery take?

Please head on over to our shipping page here to read up on all information regarding international and domestic shipping.

How long does it take for my order to be processed?

We need one to three business days to prepare your order. All orders will be shipped on Monday, Wednesday and Friday’s, excluding public holidays. We appreciate your patience during busy periods.

Do you offer free shipping?

Yes! We offer FREE tracked shipping for all orders over $75 :).

How can I track my order?

All orders that are send with EMS express shipping are able to be tracked by entering the tracking number over here.

Um, my order hasn’t arrived yet!?

An order cannot be declared missing until 30 business days has passed to allow for unexpected delays with the postal services.

If it has gone passed the expected delivery date, please contact mygratitudebali@gmail.com.

Will I have to pay duties/custom tax?

In some countries you are liable to pay extra duties/tax on orders. Please check with your local customs office before ordering.

COLOR

I see that there are slight difference in the colors of some items?

All our leather is hand dyed so there might be slight color variations, which is a true sign of a handmade product. Computer monitors are different and we do our best to present the colors of bags and sandals to the best of our ability but please be aware that it may appear slightly different on your screen.